Carlos A. Cervantes

Review of Orange County Fire Authority

My mom is 93 years old and she fell down Saturday ...

My mom is 93 years old and she fell down Saturday morning at 6:30. We called the fire department, they came out. My mom's foot was wedged under a dresser and her head under the bed. The lifted her up, dressed a rug burn on her elbow, told our care giver and sister that she was alright. I got there at 8 am and could tell mom was not all right. I called the fire depart again and the came out and this crew agreed that she was not alright. She had had a stroke that cause her to fall. They took her to Hoag Hospital where they concurred that she has suffered a stroke. We were told that the first 6 hours after a stroke are the most important and the fire department blew it on the first call. I tried to call the department today to make them aware what happened. They kept transferring me to different departs and finally the clerks office said I had to make a written statement and I got frustrated with them and hung up and decided to vent here. In case someone of authority is reading this the case calls were #1 71652 and #2 71763. The 2nd crew was great.