Gym and swim is a great deal, with lovely new-ish...

Gym and swim is a great deal, with lovely new-ish facilities. Just a great shame front reception staff were never trained on customer service. Truly appalling! Infact, I'd just call it attitude and rudeness. Some reception staff don't even bother to look at you, let alone to speak. Never heard the words "thank you", ever! And most are too busy chatting with each other, to worry about the inconvenience of customers waiting to be seen.
Staff in the gym seem slightly more amiable. Slightly.
Not a great experience.
Wish I could leave NO stars.. .