Horrible Service desk. Please visit MB of Seattle ...

Horrible Service desk. Please visit MB of Seattle for better experience.

I had to cut an emergency key as my car's battery was completely dead during the snow storm and needed a replacement.

Greeted by Mr. X at Service.
Mr X at Service: please go to Parts desk
Parts Desk: please go to Service
This happened for 2 times where in both of them were trying to figure out who needs to serve the request. Finally Service desk was to serve my request.

Mr X at service: Need your registration, identification(driver licence) and the car.
Me: Why the car ?
Mr X: It is a policy sir
Me: I need the key to be able to open the hood and to jump start
Mr X: I am sorry we cannot help you without the car being physically present here
Me: Why do you need the car?
Mr X: Mercedes Benz doesn't care. It is a policy.
Me: Can you please show me your policy. I need to understand the policy.
Mr X: No. You are trying to argue with me. We can sit the whole day and nothing is going to change here.
Me: Why do you need the car. Are you going to check the fitment of the key. I have my original title here.
Mr X: Mercedes Benz doesn't care.
Me: Everyone has to care about your customers and show them or explain the reason behind the policies when asked.
Mr X: Mercedes Benz doesn't care. He repeated it multiple times
Me: Can you put it in writing that MB doesn't care for it customers as you seem to be emphasizing it so may times.
Mr X: I am done with you now and I am going to ask you to leave. I don't want to answer or serve you anymore.

I had no choice here and didn't want to extend that any further. I had a car in my garage and was locked out of it and wanted an emergency key. Asked Mr X a few details like the timings when they would be open and then left the place.

Please take some extra time and visit MB of Seattle.

Everyone is expected to serve their customers and every company should care for it customers.

Now this is going to be replied by an automated message asking me to contact GM :)