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kim hill

3 years ago

As a former employee of TFB, I'll say this for the...

As a former employee of TFB, I'll say this for them. What they do right they excel at. Great espresso, great bread. Their food is high quality. They make a walnut and currant bread that will knock you off your feet. What they do badly is service, and I can say that because I was a baker there for two years. I can only blame management for the uneven --sometimes wonderful, sometimes breathtakingly rude -- service I've received. Don't get mad bc I only ordered the salad. Ask me if my coffee is to go. Quit assuming. Don't offer coffee during dinner service and then get mad when customers take you up on it. If I pay $5 for a cappuccino, you can bet I want it in a ceramic mug. This last example happens all the time.

By the way, some of this behavior is from the guy who's the manager, not some underpaid student.

I'd love to see them stick around for another twenty years. It's such a beautiful little place to have a cup of coffee. I just wish that I knew what I was stepping into when I walk through the door. It's an adventure, and not in the good way.

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