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Mansour Taghi

3 years ago

I and My wife take pictures for Xmas every year an...

I and My wife take pictures for Xmas every year and there was no online booking you just go on the quoue until your turn comes, this year at Hornsby westfield we took one quoue and after 10 min before we go to booth we were told you have to go to the other quoue because we didnt book online then we wait for another 30 min and they just keep serving online people until me and another lady go crazy about their way of serving people after our anger they let one of each quoue go through. plus the staffs were bunch of kids with minimum of management and customer care experience, MAC,s is also run by kids but there is a good management on top. if you care about your customer next years please give your staff some training. our photo was not good either to dark probably not enough lights after two times shooting.

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