We bought season passes to Wild Waves this year as...

We bought season passes to Wild Waves this year as a family Christmas present. Our first visit was May 13th before the water park had opened. Although there were hardly any lines, the amusement park is fairly small and any food or drink is very expensive. On our second visit we tried to redeem the remaining three guest passes to bring some friends only to find that the staff had used an extra pass on the first visit. We brought the problem to the attention of several staff members because it was their mistake and now we were going to have to pay the $45 entrance because of their mistake. They refused to fix the mistake and told us after spending over $500 on passes and parking for the year they would not help. We were absolutely not happy about them taking our benefits we paid for without regard but we went back to the ticket booth. After speaking with Amy at ticketing we learned that they had a ticket sale for the month of July and we were able to purchase the superfluous ticket for only $6. So... big thanks to Amy for being the one to help us with our situation but my opinion about their terrible customer service was even worse knowing that the people who had the ability to fix the problem could have done it for $6 and we would have been happy. So, small park, dirty water, very expensive food, and terrible customer service. Our experience has not been good.