Rececupp

Review of Carmax, Sterling VA

Carmax is my go to place for cars. I like the no-h...

Carmax is my go to place for cars. I like the no-hassle policy, the ease in finding, reserving or transferring a vehicle, and the ability to test drive a variety of models in one place. My recent purchase is my third purchased from Carmax and all were previously fleet/lease vehicles. I deducted one star because of the lack of customer service from the Sales Consultant. He reminded me of a cashier who didn't get a lunch break. He provided info, yet it wasn't the correct info and was adamant that he was right. The correct info was listed on the price sheet. He didn't bother to check. The process was rushed and he seemed a little impatient. And when I declined Carmax's extended warranty, he became irritable and even more impatient. I'd told him no more than five times and he, at one point, demanded to know why not. While, I'd still recommend CarMax for ease of car shopping, my recommendation is that if you don't like how you are being treated ask for someone else immediately to handle the transaction. I purchased my newish car on my birthday and so far I LOVE it! I would have loved to have gotten the big yellow bow on the hood.