Very tiny room, but then again it is NYC. It's a p...

Very tiny room, but then again it is NYC. It's a perfectly fine place to stay, but the check-in process was brutal. I showed up early and my room was not ready, which again is fine. However, every interaction I had with the staff about what I should expect was fraught with frustration and annoyance on their part. I ended up sitting in the lobby for 4.5 hours and they still refused to give me even a rough estimate of when the room might be ready. I asked only twice to get a sense for what I could expect timing-wise, and the second time they just showed frustration and then 3 different people called me back in quick succession and put me in the same tiny room they said was available 4.5 hours ago (they'd said it was available, but wasn't my original room and that it was so small that I wouldn't find it pleasant). So apparently asking for 2 updates in a span of 4.5 hours is sufficient for them to just want to get rid of you and stuff you into whatever room is available. Just a bad process, communication, and customer care all around.