I appealed a claim, I was told buy appeals dept. t...

I appealed a claim, I was told buy appeals dept. that it was in my favor after submitting documentation showing that I-Phone had an unfulfilled contract with a phone company. Phone co. unable to unlock the phone.Phone is possibly stolen. Was told to expect refund of $295.00 (I-Phone). This was on 01/04/15. Never received refund. Called appeals dept. was told no such statement by rep, not note on computer. I gave them name of rep. I was ignored. Now they telling me I need to contact a separate web site that I have to pay a fee and it does not guarantee that claim will be approved. This has been going on since 11/14. I thought E-Bay was better then this. Taking this up with Better Business Bureau and local news stations that would love to investigate this claim.. No longer going to do business with e-bay.