We went to Showcase Cinema and paid for Lux level ...

We went to Showcase Cinema and paid for Lux level where you are served food and alcohol in comfortable recliners. The theater its self has a nice layout and is kept clean.
Unfortunately I have noticed severe decline in the quality of service over the last year. The waitstaff seems to be poorly trained and/or understaffed.
It takes a long time for them to take your order and a large portion of the movie is over before you get your meal. If you ask to pay early they ignore your request and bring the bill at the worst possible time the climax of the movie.
Today we had 2 managers question why we were trying to get our own stuff from the concession stand. We mentioned past problems with service and they assured us that changes have been made and that was not necessary.
One implied that most of the people who were working there last time are gone now. So things should be good.
I was actually hopeful after meeting my waiter. Then it took 30minutes for me to get my drinks. As for the popcorn we ordered, well it never came. I had every intention of ordering more food but never had the opportunity because we never saw him again.