Daniel Tucker

Review of MedExpress Urgent Care

I usually don't bother giving Google reviews, but ...

I usually don't bother giving Google reviews, but I checked the reviews for this one before I went and was afraid it was going to be a bad experience due to the previous reviews I had read, most of which are fairly old now. I was very happy with the service they provided. I had been experiencing significant upper back pain for about 10 days and after realizing it wasn't going to get better on its own, I decided to go to Med Express (on a Sunday) because I don't have a family physician and didn't want to take time off work during the week, plus the pain was getting to be unbearable.

The ladies at check in were very nice, and the place is still almost brand new and very clean, so I felt like it was a comfortable environment. I had to wait a little over an hour before they took me back, but they let me know that beforehand, and it's to be expected at any Urgent Care facility because it's walk-in only. After taking me back, the intake lady was all business, but she wasn't rude or anything. I then went to another room where I had to wait about 15 minutes before the doctor came in.

The doctor was very friendly, and he let me explain everything about the pain I was feeling and how it had progressed. He had me cross my arms a couple different ways while he checked my back and he immediately identified that I had a rib subluxation (my rib had been pulled out of place). He tried to help put it back into place but said the swelling was too severe for it to go all the way back in. He prescribed medications to reduce the inflammation as well as physical therapy. He said the rib should go back into place on its own but that I would benefit from physical therapy to strengthen the muscles to help prevent it from happening again.

I read in another review that someone was upset that they were billed for "urgent care". Med express IS an urgent care facility. They typically cost more than regular appointments with a general physician because they are walk-in only and their hours are usually pretty late, so you are paying partly for the convenience of it.

All in all, I was very satisfied with my experience and am happy to be the first person to give this place 5 stars.