I've been going to Snowshoe for years and just rec...

I've been going to Snowshoe for years and just recently came back from a trip. I booked a townhome (Loggers Run). I called in to see if we needed to bring our own linens, the person on the phone told me that their policy had changed but that I could bring my own or pay the linen fee. I told her I would just bring my own linens. I call back the next day wanting to know if we needed to bring our own towels as well. The lady on the phone told me that their policy had changed since my booking and that I will be forced to pay the linen fee and no longer had the option of bringing my own linens. I believe if a policy changes after I make my booking, I should not be subjected to the new policy. What if I hadn't called back the next day? Why should I now have to pay a linen fee when your policy changed after the fact AND your employee didn't even know what she was talking about? If I hadn't called the second day, I wouldn't have had to pay the linen fee and NOW I was being forced to. That's just bad business. Then, while we were there, we paid $105 a lift ticket and started skiing at 11AM. The electricity goes out at 1PM and doesn't come back on until 3:15PM. We skiied for 2 hours. By the time the electricity came back on, it was already too late to put back on all of our gear to ski for 30 minutes. The front desk told us that night skiing wouldn't be available that day. Forward to us checking out. We asked if we could get a refund for our lift ticket since the electricity went out and we basically got jipped from skiing. Jessica Lawson at Top of the World told us, they were advised they could not give out refunds, but she could give us a voucher to use by the end of the season. We drove 6 hours to get to Snowshoe, we could not come back before the season ended. So, Jessica writes on the lift ticket that we could use it for next season (handwritten note on the back of the voucher). Who knows if this will be valid. My husband and I check out, tell the rest of our family who were also staying with us that we received a voucher for next season. The rest of my family then goes to Top of the World and speaks to Jessica, who tells them that she CANNOT do vouchers for them (after she helped my husband and I). My family obviously points out to her that she had just helped us and so, Jessica replies "fair enough" and writes them a voucher. What kind of business is this? My family and I are all first responders and showed nothing but respect towards Jessica and yet, there is some shady business going on.