My car claim B1537PD submitted on Mar 19 2018 and ...

My car claim B1537PD submitted on Mar 19 2018 and when I call his office the lady told my claim under review and I send all documents about my claims and it's three months after that they just review my claim.now today 9 months they no clear my car claims.i talk to David and Katelyn David told me after 9 months he review my claim and he know very well his client has fault.