Valley Pride

Review of National Jewish Health

I cannot say enough great things about our Nationa...

I cannot say enough great things about our National Jewish Health experience.
1. We loved the systematic communication from start to finish. The patient services ladies (Taylor and Sarah) called me regularly with updates about insurance and information while my son was being sent for care. Once there, the team of doctors did a wonderful job of communicating with us daily about tests, procedures, clinical route, expected outcomes, etc. They all rounded daily, and we felt very confident in the cohesiveness of the team. The nursing staff in the pediatric unit itself was very friendly and accommodating as well.
2. The efficiency of this level of comprehensive care was extraordinary. They considered his clinical route before scheduling procedures. For example, my son had a GI study and a bone density test scheduled in the same day, but the bone density guy realized the tests were scheduled was backwards. He had to do the bone density test before the GI study so he could see what he needed to look at for it to be completed. He did them both first thing that morning which a) didn't delay either test as it would've otherwise and b) freed up the afternoon for us.
3. The child life department saved our sanity. It's hard to be away from home for so long, but the child life department made it bearable!!!!!

Ultimately, they found what they were looking for which was the answer to a puzzle that no specialist in Dallas could figure out. We were truly amazing and impressed at this level of care in action.