Jose manuel Lopez

Review of Toyota of Richardson

Very disappointed with this dealership! I purchase...

Very disappointed with this dealership! I purchased a used Toyota Prius cash on Friday afternoon, today is Tusday and I still don t have a car! The car had a broken tail light the need it to be replaced and need it to get some services done. They tried to sale me a pre purchase service for $1,000!! I refused.. They said it was half way through and they can t eat the money.. we settle for $100 more on the final price to cover some of the services .. Now the car is in the service department and they are finding stuff twrong with the car..Door accutuator $1k to get it fix... Sound like they wanted to recover the $1K pre purchase service fee I declined...But, before I purchased the car they showed me a car fax report and talked about how great this car was. All the services were done at Toyota. Bla bla bla...Now we are waiting on a tail light/part from Houston to get here..I guess we don t have any part in Dallas. They dropped the ball communicating with the with the service department on what need it to be done and now are using the tail light as an excuse! The sales manager threw the sales man under the bus! Blaming him for not talking to the service department! What a manager.. I don t know what to think anymore! Definitely this place left me with no car and a very bad taste in my mouth.. I won t refer anyone to this place!