Michele Mickey

Review of St. James Hotel

Disappointed in the fact I specifically reserved a...

Disappointed in the fact I specifically reserved a king bed suite with a whirlpool jacuzzi. After checking in and heading to our room, we discovered the jets were not working in the whirlpool and there was hair in the bathtub. We called down to the front desk and was told by Sarah we could move or get a bottle of champagne. (The other room did not have a River view). We declined to move and asked if maintenance could come the following day to see if the jets could be repaired. Sarah said she would see what she could do. We stayed two nights and never heard anything. When we checked out, we mentioned that our tub did not work. The front desk girl (Kelly) said she never heard anything g but would out a work order in. So disappointing. This did not help us after the fact. We stayed two nights and spent quite a bit of money for the king suite with whirlpool. It was a special occasion and the hotel failed in its response and lack of good customer service.