Our wedding planner promised us the moon and gave ...

Our wedding planner promised us the moon and gave us a lunar eclipse. We went over all the plans with her in detail, down to simple issues like what tables were getting veggie meals so they were served at the same time as the others at the table, to huge issues like the order of introductions of the wedding party at the reception which were both screwed up, and OH the initial promise of "we'll get you where you need to be at all times" well, that never happened either. It was 45 minutes between cocktail hour and our introductions! because no one got us where we needed to be! There were not even enough chairs for the guests at the ceremony. Simple math, 170 guests means 170 chairs, yet people were left standing along the back and sides during the ceremony which the bride was late for because no one got us where we needed to be. All the while the groom was standing for 20 minutes in front of the guests....waiting. Why was he told to process in when the bride was still in her hotel room. I could go on and on about the screw ups, but I'll just say one more thing....the cake topper that you freeze till your first anniversary..was never refrigerated. It was left on a counter with flowers set upon the cake box all night long! Needless to say the cake was in sad shape. Some moments you can't get back, so we choose to remember the good and the perfect celebration of love we experienced as a family. But my suggestion is this...the food was great, it's a wonderful venue. But don't trust the planner or matre'd to handle your details. Be proactive and do it yourself. Make sure you post signs directing your guests where to go because many of ours went into the wrong wedding because even the valets had no clue where to direct them. The planning can be improved and I hope the SCC will take this criticism to heart and your wedding will be a full moon event!