After being given a Thermaspa hot tub by a friend ...

After being given a Thermaspa hot tub by a friend who no longer wanted it, we had it serviced to usable level directly with thermospa. If you are planning on calling the company carve out at least 30 to 60 minutes to sit on hold. Expect the call to repeatedly be dropped. Expect it hard to get a quick response from anyone that you have a direct number for. The tech was very knowledgeable and competent but did not tell us about several things that still needed to be fixed and some of the pipes that were fixed, were not glued and burst apart once we filled it and turned on the jets.