So I usually like to stay at this location because...

So I usually like to stay at this location because of the easy drive to and from work- against the traffic. I usually request a higher floor for the view in the reservation also. The last time I stayed here it was lovely, the room was nice and the check-in people were very nice. This time, though- I was not as happy. First and foremost- I got in late, and my room smelled like the previous occupant had smoked in it. (asked for a non smoking room). Non smokers- you get it, right? I was so late and tired, I didn't complain about it- I just put my stuff away and sprayed something. :D Today I went to get a pepsi and and to fill up my ice bucket- the ice machine was broken, and the pepsi came out of the machine spewing with a hole in it, and I had to get another one.....I called the front desk and told them what happened, and that I was not as happy with this stay....he was pretty nice about it- offered to send me a pepsi- but I had already gotten another one. (He didn't ask why I wasn't as happy with this stay.)When I told him that I had a pepsi and didn't want another, he said "okay" and quickly hung up....
He wasn't concerned about why I wasn't happy, and I guess he believed all I called about was the pepsi and ice machine....he certainly did not ask questions, or care about what else was wrong. The only reason I gave any stars at all on my review is because of the work staff- they are so friendly, and go out of your way to smile, answer a question, or just say hello when you walk through the hotel. Should have I complained or said something? Probably. Should I have to complain or say something? I don't think so,.. ......oh, and my view. Well, I'll let you decide if you would like it....this was the whole front wall of windows in my room, and what I woke up to every morning....not exactly what I would give someone who asked for a room with a view. :D