Service America Enterprises/FirstService Brands un...

Service America Enterprises/FirstService Brands understands its customers and consumers, and how to acquire, retain and manage relationships with real people. This is essential in a world where what customers say about companies is more important than what companies say about themselves.
The promise sound great if they actually kept it; I called for an issue with my A/C and they send a plumber. (Re.8280826)
The plumber notice that the A/C is sucking dirt from the garage area and as a result he tells me that the Evaporator Coils are probably dirty, causing the lines to clog up. The return Air Plenum filter compartment is not sealed properly. (See Photo)
After he cleaned the condensate drain line, he left telling me that Service America will call to arrange for a coil cleaning. I received a call the following day. The cost for the cleaning will be $400 s
Well since at the end of 2013, Service America installed the New A/C unit, without a recommended Air Plenum filter compartment which had to be installed after the county inspector required them to do it. (See Photo) it should be their obligation to do the cleaning without any charge. The issue exists because the poor workmanship, nothing to do with me; I change the filter every thirty days.
Since I m still waiting for Service America (Case#90407842) to come and fix my toilet, the leaking sinks, the co-pay charge refund and the letter of apology from the president of the company as promised by Raymond maybe now, they can add the A/C to the items they need to take care.