Sheemal Sharma

Review of The Ford Store San Leandro Lin...

worst car service ever and do not recommend this l...

worst car service ever and do not recommend this location for anyone. my car is with them for over 2 months now, no follow up at all , i call everyday calls gets transferred to service than manger as if i'm playing a game or something. I left several messages to Ryan the worst manager ever who NEVER returned my call. WORST CUSTOMER SERVICE EVER, 2 girls avoid my call because they see it on the caller ID, i would never hire such people with no heart. I'm also in customer service and know how it feels to be avoided. i have a problem with my ford fusion and got stuck on freeway on the San mateo bridge but they don't care at all, they sent me home at least 8 times i went for them problem, not once check my car but reply was oh can't see any issue in 5 minute drive test and your engine light is not on. After a year engine light was on than they said oh we care for your safety lets fix it oh sorry your warranty is over you have to pay i mean seriously, same thing i came for almost for a year. Nice gentleman helped me today and said my car was never worked on and still parked there and all this time the 2 girls ignored and the manager as well. trust me i don't have time to fake things and go to you guys if i have problem than i will you work for ford it's your job to service car and if you don't like what you do than don't work. Ford is the worst company to work with, i got so many recalls, so many issues and i'm done. i wish i could post my video for you all to see but please don't buy ford, you better off going with a cheap brand probably better than this shity cars they make plus hire unprofessional people and can;t even help customer when they really have issues. No wonder why so many people are suing ford, i will totally do the same if knew how the steps are. i honestly had the worst experience with ford and this location, THE WORST. i have been without car at my own expense for over 2 months called every week sometimes 5 times a day but NO REPLY from anyone there. i feel like they stole my car from me by them. i was treated so horribly and will never work with ford ever again if my life neither will recommend anyone. i wish i could give them no star:(