PRISCILLA GONZALES

Review of American access casualty compa...

If I could leave a review without choosing any sta...

If I could leave a review without choosing any stars, I would. Along with all the other reviews I have also been through the same negative experience. While I was parked at work, a customer of my employer's backed up into my vehicle. Because there were several other customers who witnessed this, the client was forced to come in and admit to the damage. He was not in this country legally, nor did he have a legal license to drive in this country. Yet, this ridiculous company chose to insure him. I have had the very unfortunate experience of trying to get them to cover my claim and have had the worst time. Same as everyone else says, they do not pick up their calls, you're left waiting for hours on end for someone to either answer your call or call you back. They also do not pay for the rental vehicle while yours is being worked on. They claim that they have to set up the reservation, but then when you get there to pick up your rental, your stuck paying out of pocket. I should NEVER have to pay out of pocket because someone else hit me (a parked car). I was at the rental place for over 2 hours waiting for my adjuster, Daisy Zavala, or her supervisor, George Puvathingal, to answer my repeated calls, voicemails and emails, to no avail. I cannot believe that a company that operates in this fashion is still in business. I am absolutely disgusted and appalled at how they treat customers.