It has taken me some time to write this review to ...

It has taken me some time to write this review to give HPH Hospice a chance to address the letters my mother has written to them about our encounter with HPH Hospice. My fathers wishes was to pass at home vs being in the facility. The Dr that came out is a very kind and caring man. However, the nurse that came out to pronounce my fathers passing was extremely unprofessional. While I fully understand my fathers passing was two weeks before Christmas and I am sure HPH Hospice was short staffed. But to me this does not excuse her behavior. when she got their and went to my fathers room she slumped over his bed to sync up her phone and laptop. Once she pronounced his passing, we asked if she would like to sit at the kitchen table where she proceeded, but then grabbed her lunch and started eating it while go back and forth to my fathers bed. She then was talking on the phone with another co-worker about another patients information. Potential HIPAA violation. Which we were advised after the second letter there would be a HIPAA training class. I truly hope this is an annual training vs just when an issue arise and trying to please my mother.
Unfortunately, some items did come up missing. Which I guess in some respects we could be some what at fault for leaving her by herself, staying out of her way while she did what she needed to do. We were in the living room consoling each other. My mother had a saying on the bathroom mirror for my father which she removed without saying anything to us. Someone was to contact us a couple of days afterwards and no one did.
The first letter my mother sent a representative from HPH Hospice called to get more details of our encounter and advised she was going to be out of the office for a couple of days. which lead to no response. after the second letter another representative advised they have addressed all the issues, which I feel they did not in the capacity they should have.
My overall experience with HPH Hospice with the exception of the Dr was a bit disappointing. I feel that we were not given the service or compassion that we should have received. The first week of April we did receive a general letter advising of bereavement classes.
So if you have HPH Hospice assist during a difficult time and they are assisting at your home. Make sure your valuables are put away and that you stay with that person at all times.