A Google User

Review of Golden Nugget Lake Charles

Not impressed. I called and spoke with someone to ...

Not impressed. I called and spoke with someone to ensure our client had a great experience. It was nothing but problems from the moment they tried to check in. The reservation specialist I spoke with assured me that the credit card I had on file would cover the random $50 deposit at check in and our client wouldn t be asked for their credit card. I asked if I needed to use a credit card authorization form and he said no since I gave him our credit card over the phone. I also tried booking a cabana and no one could help with that except a manager and to get him to return a call never happened. He would only reply to emails. There was a wait list for the cabana so we booked a daybed instead. I could not have our clients drinks and food charged to the room to ensure they were pampered during their stay. Instead they drive an hour there and turned around and went back home. What a waste of time for all parties. If the Golden Nugget trained their employees correctly none of this would have happened. They need to get their policies together for how companies who have clients can take care of them without having to worry and the entire reservation fall apart.