What's the point of scheduling an appointment when...

What's the point of scheduling an appointment when it takes 3 hours to program a key fob that should take 2 minutes? They told me it would take 90 minutes, which is rediculous to begin with, but 3 hours and I STILL don't know when it will be complete.

Don't bother scheduling an appointment, it means nothing. Bob was cool though, I like that guy .