I am from Barcelona and I need to make a query for...

I am from Barcelona and I need to make a query for the telematic presentation of a documentation. It's a shame, it's completely impossible to contact them by phone. I have tried for several days making dozens of attempts and there is no way. "Great work" of the officials of this Ministry, then they will complain about the cuts and will go indignant and emboldened to demand their rights, when they are unable to attend to a citizen who spends 40 consecutive minutes calling without bothering to pick up the telephone. In Catalonia, the Public Administration works as a pain, but the Ministry of Health of the Community of Madrid is disgusting. And that's not what I say, all the other 40 reviews say. Without shame, in the private sector you could not even stand to collect the first payroll without returning to unemployment thugs, lazy people!