We stayed the weekend before Christmas. It was sup...

We stayed the weekend before Christmas. It was super busy because the hotel is right next to union square. The hotel itself is really nice, but on the older side. The rooms were smaller, which is a sign that's its an older hotel. I loved the original moldings on the ceilings and large spacious halkways.

The service was lacking. I called early to notify them I would be checking in late. They just said OK, never took down my name is anything. I also asked about amenities for my anniversary, but they transferred me to some special person who just told me to go to the websutem. She then hung up. When I checked in, I felt they tried to pass a room with a double bed to me as an upgrade. We told her we paid for a queen size bed and would like to keep it that way. We didn't care to "upgrade" especially when it meant getting two beds we didn't want, even if it was bigger. Then come to find out, they did have rooms like the one we paid for, but they just hadn't arrived. So they were trying to accommodate for someobe who wasn't even checked in! They finally gave us the room after a lot of waiting.