Boris Smirnov

Review of Viva Aerobus

Be careful - the company's employees extort money ...

Be careful - the company's employees extort money when boarding the plane. We bought a baby package, which includes priority boarding, a stroller and additional luggage weighing up to 10 kg. Three inspectors on flight VB1016, Mexico City-Cancun, October 18, 2020, tried to prove to me for 20 minutes that the extra baggage is not included and I have to pay for it.

It is impossible to imagine that they did not know this, because it is practically the only thing that they should know. Obviously, this is a deliberate action in order to get money. Their aggressive behavior and psychological pressure are lead to the passenger will not argue and will pay. I had to go to the company's website and find in the rules what is included in this baby package, but how many will do it, being stressed before the flight? After showing them what was included on the airline's website, they hid their badges and evaporated.

I hope this is not a deliberate policy of the company and these people will be found. They can be easily identified by their flight number and date. Give them at least a briefing, or something about packages the company sold to passengers.

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