Shelley Baldwin Review of QuEST
Receptionist needs an attitude adjustment. Very cu...
Receptionist needs an attitude adjustment. Very curt and condescending to everyone. I came in 7:50 (thought they took over 55 years old patients first at 8:00 -- turns out it was 6 AM.) I said I had a 11:45 appt but since I was there, I signed in as a walk -in. The screen said 10 min. wait. The lobby soon filled with a lot of people who had appointments. At 8:15 I asked a woman who had been waiting before I got there if she was a walk-in and she replied since 7:10AM. I asked the receptionist if the sign- in msg said 10 mins was accurate, because a lady had been waiting over an hour. I asked her if I would be taken in order or did I have to wait until all appointments had been met. She said yes I had to wait. She didn't offer to look where I was in the wait list. I cancelled my walk in and said I'd come back at 11:45 appt. since I had to get to work. When I logged in to my email at work, at 8:40, it said they were ready for me as a walk-in -- at 8:23, about 4 mins after I left! I have to leave work and make another round trip. Terrible customer service.
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