Erik Black Review of Hyatt Regency Lexington
It was going great until check out. I was placed h...
It was going great until check out. I was placed here by the conference I was attending, and was given only the location by the lodging organizer. upon check in, they did not tell me of any check out time (the only hotel I have stayed at that didn't), so I kept my stuff in my room until I was done at the conference since my laptop would be safer in there than my car. When I went to check out, I was told I would be charged for another half day since I didn't check out in the window that I wasn't told about. Another employee behind the desk stepped in and said that the window was "normal for most hotels" failing to realize that by not providing the time at check in, they are no longer acting like a normal hotel and such assumptions do NOT apply. Next, he gave the excuse that they would have called me, but didn't have my number, trying to push blame to me again. I would have given my number if they had bothered to ask for it. Finally, he said that he wouldn't charge me if he could resell the room for the night. While this is kind of an improvement, its still unacceptable as this entire situation could have been avoided if they would manage their hotel better. I would have been fine with moving my stuff to my car until the end of the day if they would have been clear on this. They're better at telling you the price of the overpriced water in the rooms than their policies. Stay somewhere else if you can help it.

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