1 hour from entering the hotel until you are in th...

1 hour from entering the hotel until you are in the room (long check in evenings), no free wifi (at an airport hotel in 2018), musty old rooms and smells of food on the in room air conditioning. Not recommendable!
Due to the long wait at check in some guests got drinks vouchers, some not. What kind of procedure were they offered?

/ And the obligatory answer to this review of "but we have 1,008 rooms of which always get a TouchUp which" you can also save, 1 qualitatively appealing room would be enough for me as Gat. Luckily there is next door at the Hilton ...