Bekah Blakely-Savage

Review of Alyeska Resort & The Hotel Aly...

The location is beautiful. The level of customer s...

The location is beautiful. The level of customer service is astoundingly poor. Our wedding coordinator was Jennifer and our experience with her continually left us fervently wishing we had chosen a different venue. Expect slow response times (1-2 weeks average) and a lack of attention to detail. I'm also very surprised to see in the previous review that a wedding just one week before ours was permitted to have cupcakes at their wedding. We were told cupcakes were not in keeping with their brand. Beyond our unfortunate experience with Jennifer, we found the service at Seven Glaciers for our reception dinner to be lacking as well. Our cake was beautiful, but when it was served the pieces had been cut in lopsided and awkward shapes so that some guests received a tiny sliver whereas others received large chunks. As for drinks, we had to place orders several times over for them to be fulfilled. My drink was empty for more than half of the time we were there. The food was good, but the food we had at Jack Sprat for our rehearsal dinner the night before was genuinely delicious, well prepared, and beautifully presented. Interesting, considering Jack Sprat is more casual dining where Seven Glaciers touts itself as a five star restaurant. All things considered, the wedding day itself went relatively smoothly, but the yearlong planning process leading up to it was short of a nightmare due to the frustratingly slow and inattentive communication process with Jennifer. I would recommend Alyeska as a resort destination, but as an event venue - look elsewhere.