I have to say that I was terribly disappointed in ...

I have to say that I was terribly disappointed in the Hobby Center at last night's performance of The Beauty and The Beast. I planned the evening for over a year and it was to be a special night out with my adult daughters. The show was amazing but the Hobby Center was just awful! The "greeters" at the door were grumpy old women who were downright rude. The facility has nowhere near enough restrooms for the guest seating, the lines were absolutely horrendous from start to end. The concession staff were overwhelmed and never spoke a word. They just stared at us until we placed an order, filled it silently and slapped the register screen for payment. They didn't notify us that we needed covered cups to take our drinks inside the theater. What did they expect us to do with them? It seems kind of obvious, but that would have required them to speak to us. $57 for three beverages? I expect high prices, but there is a point where it just isn't reasonable. Our tickets wouldn't scan and the lady had to escort us to the ticket booth to speak with an authority and she was clearly annoyed about the task and grumbled her complaints to us excessively and rather loudly. Other guests were looking at us as if we were hurting her. The manager assisting us to clear the issue was no more personable and was truly in a foul mood. Once we settled that snafu, it took almost ten minutes of us following the concierge(s) up and down the wrong stairways to find our seats. Why have someone ushering guests who isn't familiar with the floor? Same grumpy, elderly women. We enjoyed our outing and the show was wonderful. Time with my girls is priceless, but the Hobby Center did nothing to support an enjoyable evening out. I realize that sometimes it's easy to get distracted and frustrated at work, but if you don't like your job...find one that you do!