I am on medical leave and every time I go for the ...

I am on medical leave and every time I go for the part they make me wait 3 hours, I complain and everything happens, I sent a claim and it was useless, so whoever tells me what happens in this country? I am very artless and one is not entitled to anything in this country ..... hopefully they close it that outpatient is useless and the people who write here good reviews are the workers of the same outpatient and their family and friends, a shame the fatal treatment that you give this is outrageous