Why did I just queue online for an hour for a sold...

Why did I just queue online for an hour for a sold out show? (Which I know was sold out well before I made it to the front of the queue because my boyfriend reached it 15 minutes before me).

As a ticketing system this is seriously appalling - to make customers wait so long for something that is not available. And no message and not booted from the queue when it was sold out.

Very embarrassing technology, guys. I m pretty unhappy (clearly - sorry to rant but what a waste of time!)

Pic is the screen I finally got to. Held on even after my bf reached the same screen out of hope it was a glitch. Nope no luck - just poor customer service.