Mujahied Thebus

Review of Web Africa

My overall experience with Webafrica has been disa...

My overall experience with Webafrica has been disappointing from the start. Firstly, after indicating the router needs to be delivered to my office and giving the address it was sent to my empty home and then returned to the depot. I then had to drive to Courier-it's depot and collect it myself as they could only redeliver in two days. I then spoke to a consultant a day later who informed me he will escalate activation and the sim would be activated by the next morning which it was not. I then spoke to another consultant Loreal, who informed me they have a backlog of a week and my sim will only active by earliest the end of the week as they busy with last weeks orders at the moment. She then said she will follow up on my order which was laughable as she didn't even ask my name or any details to see my account, so not sure if she is psychic and got my details in a vision she had, but also told me by the next morning it will be activated as she escalated it now. However, 72 hours later I sent them another tweet after numerous tweets, emails and phone calls and after threatening to cancel my order and lodging a complaint with the advertising complaints commission for false advertising (as they advertise activation will be in 48 hours) my sim activated in 5 minutes from speaking to them. So for me this has been overall a horrible experience with Webafrica and I have to say the customer service is nonexistent and the only reason I will be staying with them is that they offer month-to-month Telkom LTE, but as soon as a different provider offers it as well then I will be leaving.