Emadeldin Elsayed

Review of Al Koot Insurance & Reinsuranc...

This is the worst insurance company ever. My compa...

This is the worst insurance company ever. My company had a contract before with Allianz and everything was ok. In the beginning of 2019 my company decided to sign a new contract with Alkoot and since this time the nightmare started.
They are searching for any excuse to avoid paying. I have a serious heart problem and they refused to cover saying that it s congenital issue. I provided medical reports from the best doctors in London staring that it s not a congenital issue and I m in a high risk of heart failure in the next few months but they refused again with no excuse. Literally they want me to die quietly.

They are slow, messy, always late, and everytime you call them you have to tell them your case from A to Z again. They don t write notes and updates.

The customer care agent told me once he forwarded my case to their global partner, and after 10 days of waiting And daily calls and shouting, I discovered that he didn t forward anything.

This company is a pain. They are not professional and they don t care if you die or not.
Really if you want to stay in Qatar and your company has a contract with Alkoot, try to avoid working with this company because you will really suffer.