I've decided to leave a review as I sit here on ho...

I've decided to leave a review as I sit here on hold with Thermospas support line (on hold now for over 10 minutes). This is completely consistent with the poor service and mismanagement of my sale from the very beginning. If you want the short version, steer clear of this company. They will lie to you, ignore you, then tell you they "do not take returns."

The longer version is I ordered my Park Avenue Diamond spa ($16K) and was told it would be delivered, installed, setup, and then I would be instructed on how to take care of it. I was told 5 to 6 weeks, which would have had the spa installed somewhere between 3/4/2019 and 3/11/2019. Ha! three weeks later (grossly missing the "anticipated delivery time"), the spa showed up with a third-party install crew. They were super polite and very tired from their drive, and they said they had received no site specifics and wanted to know where it needed to go. Even though I had provided pictures and dimensions, the install crew had been given nothing. Make sure you read what the salesperson writes in the contract. My salesperson conjured dimensions for my gate and I did not catch it in the contract. Considering the spa had to be lifted over a fence, this means they could not install it. So what did they do? They dropped it in the yard and left.

3 weeks later, after flailing about with a disinterest support staff, I called a crane company and installed it myself. Finally, more than double the time I was promised, I finally had a spa. But it had broken side panels. It was missing jets. And of course, nobody had been there to explain how to use it, so I've spent tens of hours trying to learn everything. I called support several weeks ago and explained what was broken and missing, and they said they'd send the replacement parts and send a technician to install them. Plus the technician would install the spa lifter that came with the spa (uninstalled). Finally, they said they would figure out where the steps that I ordered and had yet to be delivered were. That was weeks ago and I've have no heard nor seen anybody from Thermospas.

And that is why I (still) am waiting on hold for service. This entire review was written while waiting on hold. I promise you this, the people at this company do not care about you, and they won't give you your money back and drag away their garbage once they have you! If you are reading this, that means you are a smart enough consumer to check-out reviews before you buy. Go get a Hot Springs Spa. Or Sundance. Or even a Jacuzzi. Better yet, go to Home Depot and get a spa from them, you'll pay 1/3rd the cost of Thermospas and you'll have a company that will at least try to make you happy.