I have been a client of this place for more than 5...

I have been a client of this place for more than 5 years and I'm not going back, they are dishonest and have bad customer service. I bought them a new Venza in 2011 and now in 2016 it has 120,000 km, no one ever serviced the vehicle but them.
The last time I was there for a routinely service my car came out with a weird noise and they wrote in the report that I needed to change the whole transmission!! and gave me quote for more than $7,000. After several calls to Toyota canada, talking to the manager and a personal visit to talk to the service department personal , they never admitted any wrongdoing and they suggested to change the transmission for a used one.
Their whole story sound totally ridiculous since the transmission is a sealed unit and is highly unlikely that something happened to it. To give you an idea, you may see your car falling apart in pieces before something happens to the transmission, unless someone did something wrong to it.
I asked for a fully report of the history service and I noticed that they change the oil transmission in the previous service which I found interesting.
Long story short I completely lost confidence in this dealer and to be honest even in Toyota Canada, I took my car to a local shop In Oakville to get a second opinion. It happened that the noise it was NOT the transmission but the front wheel bearings which they changed and resolved the issue.
I think I'm done with Toyota. I think they no longer have the standards that they use to have , and their service department always look to sell parts and labor. They take advantage of people who has no idea about engines or auto mechanics. Don't come here. It is way better if you look for a local shop who has better professionals and they are honest with you because it's all what they do and it's their business.