Today I just called from NY claiming my cancellati...

Today I just called from NY claiming my cancellation clause that since August 2015 I am about to pick it up and every time I want to send it to my brother, they do not answer or set schedules to go to pick up. Yesterday my brother called to want to let me know that he was going and nobody helped him. I call now and I get a Miss Lilliana explained that I am in NY and I want to talk to Noemi Diaz and it was impossible, I wonder until I can not and put me on hold that I had to hang up the phone because it is calling long distance. It is a pity that they receive salary from our pockets and are not friendly.