Greg

Review of Nyle Maxwell Supercenter

Update after typing and reliving then incident I d...

Update after typing and reliving then incident I decided on a 1 star cause I remember how I was treated and duped.

I'm giving them a two star review instead of one only because I liked my salesmen so much I bought two trucks from them. Now the complaint is not about my purchase but the after purchase. One vehicle new the other pre- owned and new one broke before the pre-owned truck.

Now this is where it got really bad, I own a company in Austin and we use these trucks as our fleet vehicles. When the new truck broke "Ram turbo diesel" I was told I could drop the truck off anytime and they could see it in two weeks. OH wait it gets worst after, my response was "wait a sec I got you best warranty and you cant see it for two weeks? The reply was golden. We can have it seen in two weeks and once an service advisor sees it we can then schedule a repair. So basically they wanted to leave me without a vehicle for 5 weeks. A fleet vehicle down in the peek season can cost a company thousand of dollars.

I had to call Chrysler customer care and advise them that none of this information was ever disclosed during the purchase of the warranties, instead it sounded more like "oh we'll get you taken care of no problem".

After I told them this is what is referred to in the courts as a deceptive trade practices, "selling a warranty that you cannot cover cause your too busy". Chrysler corporate called a few dealers in town and at the time Benny Boyd Bastrop stepped up and serviced my vehicle the next day. Turned out something came loose and was rattling.

So for a loose bolt they wanted to keep my truck for 5 weeks and cause me to loose thousands of dollars and my long time clients. I can say that I'll never buy from them and I'll never pay for any extra factory warranties ever again. Basically they'll make you wait until you take your vehicles somewhere else or they break you financially.

I'll probably never buy a Ram again and that just doesn't sit well with me. They are excellent work truck when they run right but having to through all of this just get a service I paid for I just cant. Side note the truck only had about 35,000 miles and was only about 11 months old. HAHAHAHA sad