It should be made clear that this a motel. We had ...

It should be made clear that this a motel. We had a reservation and walked away from a non-refundable reservation upon arrival. The bed was lumpy, could hear TVs blasting on both sides of our room. Perhaps most frustrating is the fact that no manager was available for contact during our stay. I was told we need to wait for 15 hours (overnight) until I could speak to a manager.