Worst experience ever. I do NOT recommend SafeTech...

Worst experience ever. I do NOT recommend SafeTech. They installed a faulty system that randomly starts beeping in the middle of the night. They promised several times to replace the system while it was still under warranty - but they NEVER did. They are unresponsive and they are not committed to a reasonable level of customer service.

While on vacation, they contacted my list to advise that there was an "issue with my alarm". This created unnecessary panic and uneasiness during my entire trip - the exact opposite of why one has an alarm to begin with. When I returned home, I was advised that it was only a dead battery in the remote! After spending $40 on a battery, the caution light wouldn't reset. I was then told that the employee that advised me to purchase a battery for the remote was not in a position to advise on the issue. And, that employee would receive more training. I was then told that it was the batteries in the key pad that needed to be replace. That cost another $20 - not to mention another trip to the store.

After a year and a half of nothing but grief, I've been trying to terminate my contract. They simply do NOT instill any confidence in their system or their service. Although they acknowledge they've fallen short, they are forcing the terms of the contract on me - which I agreed to in good faith. They haven't lived up to their end of the agreement but are forcing me to pay 90% of the remaining monthly fees. Outrageous that a few hundred dollars is still far more important to them than finally doing something that will make a very frustrated and disappointed client happy.