This review regards our experience with a company ...

This review regards our experience with a company known as LG. Based on our experience, and for reasons set out below, we cannot recommend that you deal with this company.

My wife and I had a covered porch converted to an extra room. The room required a separate heat and air conditioning HVAC system.

The system we purchased consisted of LG products, heating and air conditioning facilities from the LG Art Cool Gallery : an indoor unit containing a picture for aesthetics and an outdoor unit. Electrical wiring connecting the units and a humidity drain pass through the wall (please see the pictures) to the outside.

The original agreed upon price for the units and installation turned out to be $3,853 plus $280 extra for the electrician s wiring. However, subsequently we were informed that the outside unit was no longer produced by LG and that we would have to pay $240 extra for an alternative unit.

Since one of our room s triple-pane Pella windows had been ordered custom-made in width to accommodate the passage between the HVAC units, we had no choice but to pay the $240.

The indoor unit contains a receiver which responds to a remote controller (transmitter). With the remote controller one can select Heat or Cool or Auto. The Owner s Manual contains this note regarding the Auto selection: This function properly operates when you use the remote controller matching each model. Since the remote controller was sent with the unit it should have matched our LG model. It didn t. We were never informed about the inoperability.

After discovering that the Auto would not work, I emailed the LG customer service. LG s response: Hello Michael, we truly appreciate your patience in dealing with your inquiry and we are pleased to inform you that we have a specialized team to assist you further. It followed with a link to the "specialized team" Web site, an email address, and two phone numbers.

It invited me to call, email, or chat anytime, and I tried each but was promptly instructed by each that I should contact the HVAC installer. The installer s response was that the remote controller would not work on Auto with the alternative unit set-up for which we paid the extra $240.

Further, to enable the Auto to work, we were informed that we would have to pay $214.03 more for parts plus an additional unspecified amount for installation. Since our new room construction was almost complete, we have no choice but to pay the additional charges.

We would never ever even remotely consider dealing with this company again.