Worst costumer service....we ve been staying at th...

Worst costumer service....we ve been staying at this hotel since 2012, until today!!! We paid extra to upgrade, only to be kept up all night from construction work...to top it off, stepped out of the shower grabbed my towel to dry off and a cockroach dropped out and started running around the shower!! After calling the front desk to explain our frustrations with this stay, I felt our concerns were being ignored with excuses...very unprofessional! Think twice before staying here, we won t be back.