Chip Uber

Review of Womack Army Medical Center

This place needs a serious lesson on effectively c...

This place needs a serious lesson on effectively communicating with the patient regarding a surgery. My wife was told to be here at 7am with her escort..obviously me her husband. So I had to take my kids out of school and bring them with me. No big deal. Yesterday she had to go in for what she was told was her "pre op". So we arrive and 6:45 am and check in. We were told to take a seat. No big deal..at 7:40 am I ask the person at the counter politely when is she going to go in? I was rudely told to go sit back down and wait...with absolutely no information. So I wait another hour. This time I ask what the problem is and why were we told to be here at 7 am and it's almost 9 am. Why did my kids have to miss school for us to sit around? The person at the counter said "they will call her when they are ready" 15 mins later they call her. We were both told the previous day it was only a 30 minute procedure. My wife then texts me and says she can't " check in " till 1300 and then after that she has to wait for the room to open up. I then demand one of the nurses to explain to me why we had to be here at 7am. He then tells me she has to do her pre op and then wait. I told him we were told yesterday that the surgery was to start shortly after 7am. He said that department we were at gave us the wrong information. So now my kids missed a day at school and we are just sitting here all day waiting... This is ridiculous. First off..the civilians that work behind the counter don't have rank..they should not be allowed to talk down to a service member or a service members spouse. I don't care if they are a retired e8 or e9. That attitude that they carry needs to stop...the communication flow of that place shouldn't mirror the poor communication flow that the army has. It severely effects families lives