Jamaluddin Ahmed

Review of Sofitel T5

It was amazing stay until I went to pick up my car...

It was amazing stay until I went to pick up my car. Having just come back from Malaysia and experienced 5star service in another country. I asked to freshen up before heading home, which the hotel said they can accommodate, only to find that when we went to the spa where the receptionist told us that we can go, the clerk at the spa informed us that the front desk shouldn't have allowed that. She then proceeded to ring upstairs to inform her colleague that she shouldn't have done that. It felt degrading and we where made to feel that we where causing a massive inconvenience. Bare in mind that we had just come back from the most perfect holiday only to be embarrassed like this from an establishment that are considered to be five star. Quite disappointed. To add further insult to injury, when paying for the parking which I had emailed prior to arriving, I was informed that I could have got the parking included in the room which would have been cheaper. I couldn't understand how this nugget of information would have been useful seeing how I was in contact with the hotel prior to my stay where I was told that I did not need to pre pay for parking nor was I told about how to get the best rate.