I would give ZERO stars if possible, I guess we ca...

I would give ZERO stars if possible, I guess we can say the one star is for how good they are when it comes to no cost of wellness checkups for the kids (still giving them too much credit). My daughter needed a procedure done and they didn't cover it. I had NO issues them denying my daughters procedure. I had issues with the people who work there NOT knowing what the hell they are talking about. I spoke to 5 maybe 6 different people about the issue and was always told something different. ...fast forward keep in mind my daughter got her procedure denied ($1500) . However I can't get a denial letter from them for 7-10 business days. YET I was told many times that it wouldn't be covered. So you know that it will be denied? yet I can't get even a letter stating why it was denied (I found a company that would help pay for the cost) NOW since they refused to give me the letter I no longer can get the $1500 help. If you are a company and shopping for insurance for your employees or you are an individual looking to buy insurance PLEASE look elsewhere. Their customer service is horrible and you'll get a different story EVERY SINGLE TIME you talk to one of them. A worthless insurance company.