Richard Shreve

Review of Spot Freight, Inc

OK so we book a load and went to to pick up Load S...

OK so we book a load and went to to pick up Load S318617
spot want the carrier to do there job we could not get them to cal the shipper nothing. Austin Kaiser was the broker and no one could get him on the phone he only answer one email say he let me know what was going on after a hour going my called back in to the after hours and they try calling Austin Kaiser to find out what was going on and he could not even answer his own after hours to help. yes it was Austin account he had not left any phone number for after hour to call. My driver finally got someone at Tyson to talk to him just to let us know that no one from Spot had called and the load was 813 case short they gave us a phone number for spot after hours to call. once i gave that number to after hours they called Tyson. Tyson told us that if spot the (broker) had called when we first asked for help they would have know that the load was short the 813 case but again no one from spot called. so the load get cancelled yes the offer a TONU from the after hours they said just get with Austin. in the morning I get a email finally from Austin asking if we picked the load up??
Austin didn't even look at the emails i sent if he did he would have seen there was no load to pick up. Once i lt him know by email because he would not answer the phone he told be i had to go to Spot web site to fill out a request for a TONU so i did and find out am doing the rest of ther job filling everything out and sending the rate con so we can wait 4-5 days for a TONU i will never use spot freight again