Please do something about the elevators!!!

Please do something about the elevators!!!
1) unpredictable and long elevator rides, I had to wait 18 minutes to go down 40 floors this morning and missed my train. Sometimes it takes 1 minute but at rush hour much much longer, both going up as going down. Expect to wait 10-20 minutes per day if you take the elevator during rush hours.
2) No amenities. The grill deck is depressing, I think prison is more hospitable.
3) The number of times you need your key or identify yourself to enter your own home... From the Walmart to my house I need to swipe a key 5 times. If you have a guest for 5 minutes it's worse. Again feels like prison.
Please do something about the elevators!!!